You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be in its original unused or unopened condition. Refund amount will only be for the product cost, not shipping charges.
Returns, Guarantees & FAQs
Return Policy - Kino Supplements
Unopened Products
Opened Products
You can return opened Supplement Products within 30 days of the delivery date for a 50% refund. Refund amount will only be for the product cost, not shipping charges.
Is There A Money Back Guarantee on Kinobody Programs?
Kinobody offers a 30-day refund policy from the date of purchase on digital programs. In order to protect ourselves from abuse we reserve the right to refuse refunds to people that we deem to be 'serial refunders'. Those include people that have received one or more refunds in the past. If you have received a refund in the past you are not eligible for refunds on future courses without express, written permission in advance from Kinobody LLC.
If your program purchase includes coaching then you will receive only a 50% refund for the program.
How Long Will It Take To Receive My Order?
Most orders ship within 1 business day. Once it has shipped, USPS will generally deliver within 2 to 5 business days to any US address.
International orders via USPS International generally arrive in 8 to 14 business days depending on the country they are shipped to.
How Do I Track My Order?
When your order ships you will receive an email with the tracking number. You can track in real time at http://track.kinobody.com
My Order Says It Was Delivered But I've Not Received Anything
USPS sometimes mark something as delivered before it was actually dropped off. If this is the case give it 2 more business days. If you've not received it by then please call us or email us. See http://support.kinobody.com
Why Can't You Ship To My Country?
Certain countries are embargoed or restricted by the US Government. Others have strict import laws when it comes to supplements.
Will I Have To Pay Import Taxes or Duties?
It depends. Some countries are more comprehensive when it comes to collecting duties. Please be prepared as these are your responsibility if they are levied.
* International shipping charges do not include duties. Those are the responsibility of the customer and will need to be collected before delivery.
* In addition if a package is refused due to customs/duties fees and the product returned, any fees charged for shipping to and from your country for the return will be subtracted from any monies due on the return.
Will Your Products Clear Customs?
Check your country's list of banned and restricted products to be sure. Each of our products contains a supplement fact panel so you can check the ingredients against their list.
Remember, you are responsible for what you import so please be sure to check it in advance.
I Ordered A Kinobody Program But I've Not Received It Yet
All Kinobody programs are delivered digitally via teachable at http://my.kinobody.com. Depending on how you purchased you might need to reset your password.
This is a complete list of the digital programs sold via Kinobody.
If you continue to have login issues please contact support.